Shipping
With the exception of our Virtual Consultation presentations which are delivered by download and therefore available to worldwide English speakers, all products ordered from the All About Surgery Shop are only available for delivery to UK, Northern Ireland, Jersey and Guernsey addresses. All orders to be shipped will be despatched by Royal Mail Signed-For (Recorded Delivery) postal service with enhanced compensation where appropriate. For this reason, it will not be possible for the postman to leave your order without first obtaining a signature. If you should be out when they attempt delivery, they will leave a card advising you of details about a further delivery or where you can collect your order from.
If you think it is highly likely that you will be out when the postman attempts delivery, you have the option to nominate an alternative delivery address where your order can be signed for (e.g. your place of work), during the checkout process.
Damages and Returns
Should your order arrive in less than satisfactory condition, showing signs of damage or tampering, please contact us immediately by sending an email to us providing full details.
We will provide you with return details and arrange a replacement order to be despatched.
Refunds
If your order turns out to be not what you expected, then please let us know by sending an email within 30 days of receipt, so that we can advise you of the appropriate returns procedure.
Providing the goods are returned intact and in their original packaging, we shall refund their full cost excluding postal charges.
Your statutory rights are not affected.
The information on this page forms part of our TERMS AND CONDITIONS.
